Privacy Policy

Introduction

Cross Town Auto Body (“we,” “us,” “our,” or “Cross Town Auto Body”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at crosstownautonj.com, use our auto body repair services, purchase vehicles from Crosstown Auto Sales, or interact with us in any other way.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a free estimate or quote
• Schedule auto body repair services
• File an insurance claim through us
• Apply for financing through Synchrony Bank
• Purchase or inquire about used vehicles
• Reserve a rental car
• Request towing or door-to-door vehicle service
• Subscribe to our newsletter
• Contact us via phone, email, or contact form
• Submit photos of vehicle damage

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Vehicle information (make, model, year, VIN, license plate)
• Insurance information (provider, policy number, claim details)
• Driver’s license information
• Financial information (for financing applications)
• Photos and descriptions of vehicle damage
• Police report information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of access
• Device identifiers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may limit website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Providing auto body repair, collision repair, and mechanical services
• Processing insurance claims with your provider
• Facilitating financing applications through Synchrony Bank
• Coordinating towing, rental car services, and vehicle pickup/drop-off
• Selling and servicing used vehicles
• Providing written estimates and quotes

Communication

• Responding to your inquiries and requests
• Sending service updates and appointment reminders
• Providing information about repairs and vehicle status
• Delivering newsletters and promotional materials (with your consent)

Business Operations

• Processing payments and transactions
• Maintaining records for warranty and service history
• Complying with legal and regulatory requirements
• Preventing fraud and enhancing security
• Improving our services and customer experience

Marketing

• Sending promotional offers and updates about our services
• Displaying relevant advertisements
• Conducting surveys and gathering feedback

How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers

• Insurance companies for claims processing
• Synchrony Bank for financing applications
• Towing companies and rental car providers
• Payment processors
• IT service providers and website hosting companies
• Marketing and analytics providers

Legal Requirements

• To comply with applicable laws, regulations, or legal processes
• To respond to lawful requests from government authorities
• To protect our rights, property, or safety, or that of others
• To enforce our terms and conditions

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• Service records and warranty obligations
• Legal and regulatory requirements
• Insurance and financial records retention requirements
• Dispute resolution needs

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your information to another service provider
• Object: Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites, including insurance providers, Synchrony Bank, and rental car services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at info@crosstownautobody.com or (732) 249-9199.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Cross Town Auto Body
310 Handy St
New Brunswick, NJ 08901

Phone: (732) 249-9199
Email: info@crosstownautobody.com